The success is significant for Ulusal Logistics only when it is sustainable. And we know that sustainable success could be accomplished by the ability to keep customer satisfaction at the top spot.
Therefore, in order to increase and also diversify our service quality we are continuously making investments, renovating and strengthening our infrastructure. We are trying to increase the competence of our employees through regular trainings in order to ensure their contributions to total quality management.
We carefully assess and report all positive and negative feedbacks from our customers and incorporate the results into our action processes.
Ulusal Logistics which promises providing fast, transparent and qualified service in all matters comprising logistics proceeds on its way with the principle of “absolute customer satisfaction.”
To ensure the high level of quality and make it permanent in a service area such as logistics having extensive scope, being intertwined with many other sectors and having legal requirements you have to be innovative. Your manoeuvre speed and skill should be active against developments. You should develop practical solutions for the problems and your experience should inspire confidence. As Ulusal Logistics, we perform all our functioning processes within this manner and we ensure that each piece forming the Total Quality Management operates flawlessly and that focus of each element is on service quality.